GT99 Responsible Gaming — Play Safe, Stay in Control

01 What Is Responsible Gaming?

Responsible gaming means enjoying GT99's games — whether that's cricket betting on Crickex, spinning through Supermarket Spree, hunting jackpots in Ocean King, or playing a hand of Tongits Go — as a form of entertainment, not as a way to make money or escape problems.

At GT99, we believe that the vast majority of our Bangladesh players game responsibly and have a great time doing it. But we also know that for a small number of people, gaming can become a problem. That is why GT99 invests in responsible gaming tools, player education, and a support team that is trained to help.

Responsible gaming at GT99 is built on three simple principles:

• Gaming is entertainment, not income. Treat every deposit as the cost of entertainment, not an investment. The house always has an edge — that is how gaming works, and GT99 is transparent about that.
• You are always in control. GT99 gives you the tools to set your own limits, take breaks, and stop whenever you choose. No one at GT99 will ever pressure you to keep playing.
• Help is always available. If gaming stops being fun, GT99's support team is available 24/7 to help you access the right tools or point you toward professional support.

02 Warning Signs to Watch For

Problem gambling can develop gradually. Many players do not realise there is an issue until it has already affected their finances, relationships, or mental health. GT99 wants you to know the warning signs early so you can take action before things get serious.

The following behaviours can be early indicators that gaming is becoming a problem rather than a pleasure:

• Chasing losses: Depositing more money to try to win back what you have already lost. This is one of the most common and dangerous patterns in problem gambling.
• Spending beyond your means: Depositing money that was set aside for rent, food, bills, or family expenses.
• Hiding your gaming: Feeling the need to conceal how much time or money you spend on GT99 from family or friends.
• Gaming to escape: Using GT99 as a way to avoid dealing with stress, anxiety, relationship problems, or other difficulties in your life.
• Inability to stop: Feeling restless, irritable, or anxious when you try to reduce or stop gaming.
• Neglecting responsibilities: Missing work, neglecting family duties, or skipping important commitments because of time spent gaming.
• Borrowing to fund gaming: Taking loans, borrowing from friends or family, or using credit to fund deposits on GT99.

If you recognise any of these patterns in your own behaviour, please do not ignore them. Scroll down to the self-assessment checklist below, or contact GT99 support right now via live chat. There is no shame in asking for help — it is the smart move.

03 Self-Assessment Checklist

Answer these questions honestly. If you answer "yes" to two or more, it may be time to use one of GT99's responsible gaming tools or speak to a support professional.

04 Tips for Staying in Control

Most GT99 players in Bangladesh enjoy gaming without any issues at all. These practical tips are what responsible players already do — and they make a real difference.

• Set a budget before you play. Decide how much you are comfortable spending before you open the GT99 app. Treat that amount as the cost of entertainment — like a cinema ticket or a meal out — and do not go beyond it.
• Use GT99's deposit limit tool. Setting a weekly or monthly deposit limit in your account settings removes the temptation to overspend in the heat of the moment. It takes 30 seconds to set up and can save you a lot of stress.
• Never chase losses. If you have hit your budget for the session, stop. Depositing more to try to win back losses is the fastest way to turn a small loss into a big one.
• Take regular breaks. GT99's session time reminder tool will alert you when you have been playing for a set period. Use it. Getting up, stretching, and stepping away from the screen for a few minutes keeps gaming in perspective.
• Do not play when you are upset or stressed. Emotional states impair decision-making. If you have had a bad day, a difficult conversation, or you are feeling anxious, it is not the right time to open GT99.
• Keep gaming separate from your finances. Only deposit money that you have set aside specifically for entertainment. Never use money earmarked for rent, food, utilities, or family needs.
• Talk to someone you trust. If you are worried about your gaming habits, telling a friend or family member is one of the most effective steps you can take. Accountability makes a real difference.

05 Protecting Minors

GT99 operates a strict 18+ policy. No one under the age of 18 is permitted to register, deposit, or play on GT99 under any circumstances. This is not just a rule — it is a commitment we take seriously and enforce actively.

GT99's age protection measures include:

• Age declaration at registration: Every player must confirm they are 18 or over when creating a GT99 account.
• Identity verification: GT99 requires identity document verification for all accounts. Any account found to belong to a person under 18 is closed immediately and all funds are returned.
• Withdrawal verification: Age and identity are re-verified for all withdrawal requests above a set threshold.
• No marketing to minors: GT99 does not direct any marketing communications toward people under 18 and does not use platforms or channels primarily used by minors.

If you are a parent or guardian and you are concerned that a minor in your household may be accessing GT99, please contact us immediately at [email protected]. We will investigate and take action within 24 hours.

We also recommend that parents and guardians use device-level parental control software to restrict access to online gaming platforms on shared devices. GT99 support can provide guidance on available options if needed.

06 Getting Help

If you are concerned about your own gaming or the gaming habits of someone close to you, please reach out. You do not need to be in crisis to ask for help — the earlier you talk to someone, the easier it is to get things back on track.

GT99 Support: Our responsible gaming team is available 24/7 via live chat on the GT99 website and app, or by email at [email protected]. When you contact us about a responsible gaming concern, your conversation is treated with complete confidentiality. We will not judge you — we will help you.

When you contact GT99 support about responsible gaming, we can:

• Activate a deposit limit, cool-off period, or self-exclusion on your account immediately.
• Review your account activity and provide a summary of your recent gaming history.
• Provide information about professional support resources available in Bangladesh.
• Escalate your case to a senior responsible gaming specialist if needed.

07 GT99's Pledge to You

Responsible gaming is not a box GT99 ticks to satisfy a regulator. It is a genuine commitment that runs through everything we do — from how we design our games to how we train our support team to how we handle every player interaction.

GT99 pledges to every Bangladesh player:

• We will always be honest about how our games work, what the odds are, and what the risks of gaming are.
• We will never pressure you to deposit more, play longer, or chase losses. Our business is built on players who enjoy GT99 sustainably over the long term — not on squeezing short-term revenue from players in distress.
• We will always provide free tools to help you stay in control. Deposit limits, session reminders, cool-off periods, and self-exclusion will always be available at no cost to every GT99 player.
• We will act proactively when our monitoring systems identify a player who may be at risk. We will reach out — not wait for you to come to us.
• We will treat every responsible gaming request with urgency and respect. No delays, no judgment, no pressure to reconsider.

GT99 is a platform built for entertainment. We want every player in Bangladesh to look back on their time with GT99 as something they enjoyed — not something they regret. That is the standard we hold ourselves to, every single day.